Emotional Intelligence at Work

Managers often rush to conclusions without considering the larger context. Taking a moment to assess the situation makes all the difference when it comes to teamwork. Empathy is a crucial skill in the workplace, and even when faced with a reactive or emotional employee, it is vital for managers to respond professionally and calmly.

Using emotional intelligence helps everyone make better decisions and take positive actions. This microlesson defines emotional intelligence and explains how important it is in the workplace. We illustrate a project manager reacting to an off-color email from a coworker, then using emotional intelligence to change his perspective and react positively.

• What is emotional intelligence, or "EQ"?
• Emotional intelligence is a vital work skill and improving your EQ will help you solve problems more effectively.
• When confronted with a difficult situation, use your EQ to be aware of your emotions and to limit negative feelings.
• Being able to see the situation from the other person's point of view is a key way to improve your EQ.

Microlesson Features

• Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
• Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

• Rich, contemporary video scences illustrating key concepts through realistic scenarios
• A data driven, skill-based approach to eLearning that establishes a shared language for employees.

Preview Microlesson