Giving People the Benefit of the Doubt
How we express emotion is often based on our cultural background. Some cultures are more enthusiastic and expressive, while others are more solemn or reserved. Because of this, communication becomes strained when people with different levels of emotional expression interact. When we understand others’ communication patterns we can respond in productive ways.
Microlesson DescriptionThis microlesson teaches employees and managers how to navigate and adjust different styles of emotional expression. Our cultural differences influence the way we communicate and understand each other. The videos in this microlesson show two types of communication styles: high, positive emotional expression vs emotionally reserved and how team members adjust for cultural differences.
This microlesson is part of Emtrain’s skill-building microlessons for retail. The microlesson teaches the skill of Interpreting emotional expression.
Key Concepts- How to interpret emotional expression
- How to work with reserved and expressive people
- How to avoid making assumptions based on emotional expression
Microlesson Features
- Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
- Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.
- Rich, contemporary video scences illustrating key concepts through realistic scenarios
- A data driven, skill-based approach to eLearning that establishes a shared language for employees.
Culture Forward Companies That Choose Emtrain
