Practicing Empathy and Composure

Snap judgments are often times a biased reaction without taking a moment and choosing words wisely. When we make quick decisions about others, specifically in a healthcare setting, it creates the risk of escalating the problem.

Microlesson Description

In this microlesson, we show how a doctor navigates a snap judgment and bias from a patient by practicing empathy and composure. Redirecting the conversation to the primary goal - caring for the patient. Like many professional settings, the need for allyship is also important here to create a more equitable, respectful workplace.

Microlesson Features

Employee sentiment pulsing questions that provide leaders with insights into their workforce's core cultural competencies
Emtrain's Expert Answers tool, enabling employeees to submit anonymous questions about sensitive issues.

Rich, contemporary video scences illustrating key concepts through realistic scenarios
A data driven, skill-based approach to eLearning that establishes a shared language for employees.