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Concept

Conflict Definition

A disagreement or clash between individuals or groups due to differing opinions, interests, or values in the workplace.

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Courses and Mircolessons that cover Conflict

Course-Bias-Interrupters

Bias Interrupters

5 common and pervasive patterns of workplace bias
Course
Respect
Microlesson-De-Escalating-Conflict-Using-Positive-Language

De-Escalating Conflict Using Positive Language

This microlesson takes place in a retail setting.
Microlesson
Inclusion
Microlesson-Responding-vs-Reacting

Responding vs Reacting

This microlesson takes place in a retail setting.
Microlesson
Inclusion
Micorlesson-Tug-of-War-Bias

Tug of War Bias

Learn how to interrupt conflict in the flow of work.
Microlesson
Inclusion
Microlesson-Two-Gear-Method-Decision-Making

Two Gear Method Decision-Making

Learn the big gear way of thinking to address more important situations.
Microlesson
Inclusion
Microlesson-Engaging-Our-Active-Listening-Skills

Engaging Our Active Listening Skills

Active listening can improve the quality of communication in your team
Microlesson
Inclusion
Microlesson-Managing-Our-Frustrations

Managing Our Frustrations

How to manage conflict during a conversation.
Microlesson
Respect
Microlesson-Creating-More-Respectful-Interactions

Creating More Respectful Interactions

Learn how helpful feedback creates a more respectful workplace.
Microlesson
Respect
Microlesson-Blindspots-and-Inappropriate-Behavior

Blindspots and Inappropriate Behavior

Being an ally when a colleague hears inappropriate comments.
Microlesson
Respect
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Frequently Asked Questions

Miscommunication, conflicting goals, personality differences, or unclear roles.
Through active listening, open communication, and finding a mutually beneficial solution.
Decreased morale, reduced productivity, and increased turnover.
Managers can resolve conflicts by facilitating open communication, identifying the root causes, and working towards a fair and respectful solution for all parties involved.

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